Citizen Mint

Citizen Mint Privacy Policy

Last updated: October 17, 2022

Introduction

This Privacy Policy is provided by Citizen Mint Inc. (“Company,” we,” “our,” or “us”) to describe the personal information we collect, how we use it, with whom we share it, and the choices available regarding our use of the information. We also describe the measures we take to protect the security of the information and how to contact us about our privacy practices. This Privacy Policy applies to the websites and mobile applications under our control that link to this Privacy Policy, including www.citizenmint.com (the “Site”).

Updates to this Policy

We may update this Privacy Policy based upon evolving laws, regulations and industry standards, or as we may make changes to our business including our Site. We will post changes to our Privacy Policy on this page and encourage you to review our Privacy Policy when you use our Site to stay informed. If we make changes that materially alter your privacy rights, we will take appropriate measures to inform you, consistent with the significance of the changes we make.  If you disagree with the changes to this Privacy Policy, you should discontinue your use of the Site.

Children

You must be at least 18 years old to use the Site. The Site is not directed to or intended for use by minors. Consistent with the requirements of the U.S. Children’s Online Privacy Protection Act, if we learn that we received any information directly from a child under age 13 without his or her parent’s verified consent, we will use that information only to inform the child (or his or her parent or legal guardian) that he or she cannot use the Site.


Personal Information We Collect

Information You Provide Us

When you register an account with us or submit an inquiry through our “Contact Us” page, we may collect certain information from you, including your name, email address, phone number, address, and any information contained in your message to us. If you choose to invest with us, you may also provide certain information such as your annual income, net worth, investment interests, social security number, driver’s license photocopy, passport photocopy, and similar information related to your investment profile.   

Depending on your use of the Site, we may use Plaid Technologies, Inc. (“Plaid”) (See the Plaid Privacy Policy) to collect certain financial information, including your bank account number and bank routing number (collectively, “Financial Information”) to process financial investments.  We use this information to allow our third-party administrator, Syndicately Services (See the Syndicately Privacy Policy) (“Service Provider”) to assist in securely processing your investment.  Our Service Provider also helps us to withdraw and disburse investment funds. We contract with the Service Provider to provide these services to you on our behalf.  We do not store your Financial Information. Note that the service provider may contract with outside third parties to provide AML/KYC verification through Moov Financial Inc. (“Moov”) (See the Moov Privacy Policy) as well as provide banking services through Veridian Credit Union (See the Veridian Credit Union Privacy Policy).  You may find out more about how our Service Provider stores and uses your Financial Information by accessing the Privacy Policies linked above.  

Information We May Automatically Collect

When you visit the Site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device using Cookies and similar technologies. Additionally, as you browse the Site, we may collect information about the individual web pages or services that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

Cookies & Similar Technologies

We use cookies (small, often encrypted, text files that are stored on your computer or mobile device) and similar technologies (“Cookies”) to provide Site and help collect data. This section explains how we use Cookies to collect information about the way you use our Site and how you can control them.

How We Use Cookies

We use Cookies to track how you use our Site by providing usage statistics. Cookies are also used to deliver our information (including updates) and allow account authentication to you based upon your browsing history and previous visits to the Site. Information supplied to us using Cookies helps us to provide a better online experience to our visitors and users and send marketing communications to them, as the case may be. 

While this information on its own may not constitute your personal information, we may combine the information we collect from Cookies with personal information that we have collected from you to learn more about how you use our Site to improve it.

Types of Cookies

We use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your device until you delete them). To make it easier for you to understand why we need them, the Cookies we use on our Site can be grouped into the following categories:

  • Strictly Necessary: These Cookies are necessary for the Site to work properly. They include any essential authentication and authorization Cookies for our Site.
  • Functionality: These Cookies enable technical performance and allow us to remember the choices you make while browsing our Site, including any preferences you set. They also include sign-in and authentication Cookies and IDs that enable you to return without additional sign-in.
  • Performance/Analytical: These Cookies allow us to collect certain information about how you navigate the Site and services running on your device. They help us understand which areas you use and what we can do to improve them.
  • Targeting: These Cookies are used to deliver relevant information related to our Site to an identified machine or other device (not a named or otherwise identifiable person) which has previously been used to visit our Site. Some of these types of Cookies on our Site are operated by third parties with our permission and are used to identify advertising sources that are effectively driving customers to our Site.

Cookies Set by Third Party Websites

To enhance our content and to deliver a better online experience for our users, we sometimes embed images and videos from other websites on the Site. We currently use, and may in the future use, content from websites such as YouTube, Facebook, LinkedIn, and Twitter. You may be presented with Cookies from these third-party websites. Please note that we do not control these Cookies. The privacy practices of these third parties will be governed by the parties’ own privacy statements or policies. We are not responsible for the security or privacy of any information collected by these third parties, using Cookies or other means. You should consult and review the relevant third-party privacy statement or policy for information on how these Cookies are used and how you can control them.

Social Sharing

We also embed social sharing icons throughout our Site. These sharing options are designed to enable users to easily share content from our Site with others using a variety of different social networks. The Site may collect information such as the web pages you visited and IP addresses, and may set Cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third-party services you connect to, use, or access. 

Other Similar Technologies

Our Site may use other technologies such as web beacons to help deliver Cookies on our Site and count users who have visited those websites. We also may include web beacons in our promotional email messages or newsletters to determine whether you open and act on them, as well as for statistical purposes.

In addition to standard Cookies and web beacons, our services can also use other similar technologies to store and read data files on your computer. This is typically done to maintain your preferences or to improve speed and performance by storing certain files locally.

How to Control and Delete Cookies

Cookies can be controlled, blocked or restricted through your web browser settings. Information on how to do this can be found within the Help section of your browser. All Cookies are browser specific. Therefore, if you use multiple browsers or devices to access websites, you will need to manage your Cookie preferences across these environments.

Find out how to manage Cookies on popular browsers:

  • Google Chrome, available at https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
  • Microsoft Edge, available at https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
  • Mozilla Firefox, available at https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
  • Microsoft Internet Explorer, available at https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
  • Opera, available at https://www.opera.com/help/tutorials/security/privacy/
  • Apple Safari, available at https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac

If you are using a mobile device to access the Site, you will need to refer to your instruction manual or other help/settings resource to find out how you can control Cookies on your device.  For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Please note: If you restrict, disable or block any or all Cookies from your web browser or mobile or other device, the Site may not operate properly, and you may not have access to our services available through the Site. We shall not be liable for any impossibility to use the Site or degraded functioning thereof, where such are caused by your settings and choices regarding Cookies. 

How We Use Your Personal Information

We use the personal information we collect from you in the following ways:

  • To provide and maintain our services;
  • To manage your account;
  • For the performance of a contract and the development, compliance and undertaking of any contract you may have with us;
  • To personalize your experience on the Site;
  • To manage your requests;
  • To process your transactions; 
  • To communicate with you; 
  • To screen for and investigate potential risks and fraud in our systems; 
  • To optimize our Site;
  • To comply with legal obligations; and
  • To establish, exercise, or defend a legal claim.

Sharing Your Personal Information

We do not sell or share your personal information with third parties unless we provide you with advance notice. We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

We may disclose your personal information as part of a corporate business transaction such as a merger or acquisition, divestiture, sale of company assets, or in the event of insolvency, bankruptcy, or receivership. In these cases, personal information could be transferred to third-parties as a business asset. We may also share information with banks and similar entities for purposes of transferring loans in connection with your device financing.


Privacy Technology Practices

Do Not Track Signals

Some browsers have incorporated “do not track” features to enable users to make privacy and security choices. By using these settings, your browser may send a signal to our Site not to collect tracking information. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Security

We are committed to protecting the security of your personal information. Depending on the circumstances, we may hold your information in hard copy and/or electronic form. For each medium, we use technologies and procedures to protect personal information. We review our strategies and update as necessary to meet our business needs, changes in technology, and regulatory requirements.

These measures include, but are not limited to, technical and organizational security policies and procedures, security controls, and employee training.

You are responsible for maintaining the security of your account credentials for the services.  We will treat access to the Site through your account credentials as authorized by you.  Unauthorized access to password-protected or secure areas is prohibited and may lead to criminal prosecution.  We may suspend your use of all or part of the Site without notice if we suspect or detect any breach of security.  If you believe that information you provided to us is no longer secure, please notify us immediately using the contact information provided below.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Data Retention

We retain your personal information for as long as we have a business relationship with you. Your personal data will be deleted or anonymized three years after your last activity with our business. We may retain your account information and order information for our records for up to 7 years after your last transaction.

Your Privacy Rights

Your Right to Know and Delete 

You have the right to request that we disclose certain information to you about our collection and use of your personal data over the past 12 months. Once we receive and validate your request, we will include a list of your personal data that may have been disclosed and the categories of third parties the information may have been disclosed to.  

You may request that we delete any of your personal data that we collected from you and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will review your request. We may deny your deletion request if retaining the information is proper and necessary or if an exception allowing us to retain the information applies under applicable law. 

If your request is approved, we will delete or de-identify the relevant information and will direct our service providers to take similar action.

Exercising Your Rights to Know, Delete or Correct

To exercise your rights to know or delete described above, please submit a request by either: 

  • Calling us at (+1) (425) 224-3013
  • Emailing us at contact@citizenmint.com

Only you, or your authorized representative may make a request to know or delete related to your personal data. We may ask for your name, email address and account information to verify your identity or your authorized representative’s identity. 

You may only submit a request to know twice within a 12-month period. We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt, unless we require an extension. If we reasonably require an extension we will inform you of the reason and extension period.

Non-Discrimination

We will not discriminate against you for exercising any of your data rights.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

California’s Shine the Light Law

California Civil Code Section 1798.83 permits Users of our Site that are California residents to request certain information regarding our disclosure of the information you provide through the Site to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:

Citizen Mint Inc.

P.O. Box 506, Issaquah, WA 98027

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@citizenmint.com or by mail at the address above.

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